The Sound Garden

Shipping Methods

When will my order ship?

Sound Garden generally ships all in stock product within 2-3 business days upon receipt of the order. Orders placed after 8PM (EST) will not be processed until the following business day. Saturdays, Sundays, and holidays are not considered business days. If an order is placed that includes an item not currently in stock, we generally hold the entire order until that item becomes available.

Your order may be shipped in two separate shipments depending on the availability of the items in your order.

Any order for an item that is not yet available from the record label or distributor will be shipped when the item is released. We will not complete the charge to your account for an order until the date of shipment.

Pre-ordered product will be shipped out as the release date approaches. Sound Garden ships pre-ordered product for arrival as close to the release date as is possible. Pre-ordered product is not guaranteed to arrive on the release date. Please note the Paypal authorization limit is approximately 30 days. If you use PayPal to place a pre-order, we may require you to re-submit payment at the time of shipping, due to PayPal's policy.

For insurance and security purposes with orders exceeding a product total of $150.00, any standard orders will be shipped UPS Ground and any expedited orders will be shipped UPS 3-Day-Select.*

We will not open sealed LPs before shipping as, once opened, they can no longer be sold as new if the product is returned. All of our records are shipped in a sturdy, padded vinyl mailer.

All packages ship from Baltimore, Maryland

Ground
$5 flat rate

2nd Day 
$21 flat rate

 

Overnight
$34 flat rate

Easy Returns & Exchanges

We cannot make exchanges via cdjoint.com

The Sound Garden will gladly accept returns on any defective item in its original condition within 30 days of the purchase date for a full refund. UNOPENED items may be returned within 30 days for a refund less shipping costs. The Sound Garden does not accept returns of any opened items or worn garments. We will replace defective merchandise with another copy of the same item.

Purchases made at Sound Garden may only be returned at our on-line store. The Sound Garden retail locations will not accept a return of an on-line purchase. Items purchased from a retail location may not be returned on-line.


With ANY return of an item purchased on-line, please e-mail us at:

info@cdjoint.com

To make return arrangements. Please take care when packing the product for return.

We regret that we are unable to refund any shipping charges unless the return is a result of our error.